Choose a
product

Order and
Shipping

Where can I buy WUKIYO® products?

What payment methods can I use?

What are shipping methods, pricing and delivery times?

When is my order shipped?

How can I track my order?

How long does it take to get my order?

What shipping companies do you use?

What if I never received my order but the carrier marked it as delivered?

Can I order WUKIYO® products as a gift for someone?

I accidentally inputted the wrong shipping address. What should I do?

Subscription
and
Account

What does it mean to subscribe to WUKIYO® products?

How do I manage my subscription to WUKIYO® products?

I have a WUKIYO® | esse subscription. How can I get a WUKIYO® | pure or any other product?

What is the billing policy for WUKIYO® product subscription?

Can I modify my WUKIYO® subscription after starting it?

Returns

How do I return an item for a refund?

How long does it take to see my refund?

My question is not answered on this FAQ. Who can I talk to?