Purchase Policy

Overview

From time to time, WUKIYO Limited [HK] may offer products for purchase through the Service ("Products"). WUKIYO Limited [HK] reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities or Products purchased per person, per household, or per order.

These restrictions may include orders placed by or under the same account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.

WUKIYO Limited [HK] reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Age

You must be 18 years of age or older to purchase any Products from WUKIYO Limited [HK].

Pricing

Prices for Products are subject to change without notice. All prices for Products are in Euro or US dollars, and are exclusive of any applicable local, state, or federal taxes. Shipping and handling fees, if any, will be reviewable prior to submitting your order.

Payment

All payments through the Service are processed using a third-party processor. You acknowledge that WUKIYO Limited [HK] is not liable for any breaches of credit card or debit card security or privacy by such third-party processor. You agree to pay all charges incurred by users of your credit card, debit card, or other method of payment.

Shipping

WUKIYO Limited [HK] will ship all Products purchased through the Service to the address specified in the shipping address section of the order form.

Once your order is placed, you will receive an Order Email Confirmation. You will then receive a follow-up email with the tracking number once the order ships, so that you can track its whereabouts as the expected delivery date approaches.

Orders typically process through the fulfillment center and ship within 24 - 48 hours of the corresponding business day.

Estimated time of arrival depends on which shipping option you select during checkout. Shipments will be made via standard ground service unless otherwise specified at the time of purchase. The time period from order to delivery will vary depending on location.

Refunds and replacements

WUKIYO Limited [HK] stands behind our product and will do our best to make it right.

If you are dissatisfied with one of our Products for any reason, WUKIYO Limited [HK] will refund the amount paid for your most recent order, limited to one case. To request a refund or replacement, send an email to support@wukiyo.com with your name, order confirmation number, and reason for the request, within 30 days of when you receive your product.

We may require proof of purchase if we can't verify your order. If needed, we will adjust this policy as required by the laws of Hong Kong.

If the product you received expires within 2 months, was damaged in transit, or is otherwise defective, we will replace it with a similar version of the product at no cost to you. If the product doesn't agree with you, we will (at our discretion) refund your order. Refund policy subject to change without notice.

For more information about any of these subjects, please get in touch with us, and we will do our best to tell you what you need to know. Please note that any law-related matters will be resolved in the country of Hong Kong, where WUKIYO Limited [HK] is based.